1. Create an accessible office space
First and foremost, you must aim towards making the office space as welcoming as possible for all people. Simple changes such as installing automatic doors and ramps go a long way. You can also keep designated parking spaces and staff ready to offer help if needed.
Your company can also have access to printable material for those who are visually challenged. The work areas, lobbies, escalators, and cafeteria should also be spacious and free of any obstacles for people on wheelchairs or scooters.
2. Actively employ disabled
Hiring disabled people opens up opportunities to have a great team on board. It also improves corporate reputation, removes discrimination, and gives decision-makers a fresh opinion on their products or services.
Ensure you include people with disabilities in your marketing. Use their feedback to improve the website by making it more accessible. This will, in turn, help your enterprise to reach out to an extensive customer base.
3. Service principles
Decide on service principles that your team members can follow to have an independent and dignified experience. Making tiny changes like taking feedback from disabled employees, avoiding asking personal questions regarding the disability, being polite when offering assistance, or being patient if a person needs extra time are essential.
4. Allow remote work
In addition to making the physical office space accessible, you can also allow a disabled employee to opt for remote work when needed. Be flexible in your approach and offer partial-to-complete work from home options.
5. Sensitivity training for employees
Training your existing employees regarding people with disabilities and how their behaviour can affect others is a crucial step. You must educate staff to interact appropriately with their colleagues or customers.
They have to be sensitized to be polite when offering help and stick around till the offer is accepted or rejected. Also, the staff must not over-service and take control away from a disabled person. And if they are hurt in any way, be quick to seek an apology and move on.